Everyone wants to avoid common mistakes so I was intrigued when I saw the article 5 Most Common Mistakes in Social Media. What I found interesting is that some of these could apply to all digital content in general.
Know what your metrics should be. Just like anything you track you need to know what you want to track so you know if your successful. In Social Media it’s not only quantity but quality. Your followers need to be talking about you. You need to be following what their saying and engaging with them. What do you want to monitor?
Beware of having too many handles. This may dilute your message and divide your followers. For large organizations this can be difficult to keep in check. Think about having one area responsible for keeping track of the organizations handles and providing some best practices and guidelines for them to follow.
Compelling content is something that crosses all digital mediums. To keep followers engaged you must be interested and interesting says the author. This requires that you know your target. Respond to comments and ask questions – be engaged.
Isolation of the social media function can limit it’s success. Many areas can benefit from participating. Plus isolation can lead to too many channels being created.
Lastly, have a plan. Create a road map that defines the purpose for each channel with an editorial calendar. Share the plans across your organization. Understand escalation paths and make sure you have the resources to handle it.